Dialog encountered a significant hurdle as their contract with their former Entitlement Server vendor neared its expiration date. The company was determined to find a budget-friendly alternative to prolong the contract’s duration while adhering strictly to the rules and regulations established within the Axiata Group. The core challenge they faced revolved around the identification of a solution for the Entitlement Server that not only satisfied the organization’s specific needs but also conformed to the stringent regulatory frameworks in place. Furthermore, they aimed to mitigate any adverse financial consequences, seeking a solution that would maintain the existing functionality they had grown accustomed to.
Dialog made a well-considered strategic choice to forge a collaboration with ADL, a dependable and established partner, in order to institute a resilient and adaptable solution to address their Entitlement Server (ES) requirements.
The primary emphasis of this collaboration centered on the provision of an Apple Watch use case, facilitating the process for customers to effortlessly download an eSIM profile onto their Apple Watch cellular devices. This particular feature implementation was not only meticulously planned but also executed with great success. The resultant solution was subsequently deployed onto Dialog’s on-premises servers.
Through the judicious use of our solution, Dialog adeptly extended their ES capabilities, ensuring a seamless and uninterrupted service delivery experience for their valued customers.
Impressive 50%+ reduction in total cost of ownership (TCO) over the next three years.
Upcoming features from Apple will be introduced as up-coming features.
Empowering Customer Experience for Ncell
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