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Supporting TM Forum Open APIs
Axiata Digital Labs has received a total of 50 Open API conformance certifications for successfully implementing Open APIs in Axonect products across multiple deployments.
Aligned with Open Digital Architecture
By creating simpler plug-and-play platforms, Axonect aims to improve business agility, customer experience, and operational efficiency.
Axonect Voice of Customers is your straightforward solution to understanding what your customers really think. We use smart technology to analyze feedback from different points of contact, helping you improve your services based on real experiences.
With Voice of Customers, you get clear feedback without the fuss. Our user-friendly system lets you run surveys smoothly and understand responses effortlessly. Whether you're predicting trends or talking to customers in their language, Voice of Customers is your tool for making smart, simple decisions that keep your customers happy and your business thriving. Experience the simplicity of customer engagement with Voice of Customers today.
Experience streamlined customer feedback management with Axonect Voice of Customers, your key to understanding customer sentiments effortlessly.
Effortlessly initiate surveys and manage customer responses, ensuring a smooth feedback process that helps you understand your audience better.
Leverage the capabilities of Artificial Intelligence to analyze customer sentiments and feedback text, enhancing accuracy and understanding of your customer’s emotions and preferences.
Utilize key metrics like Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR), and Customer Effort Score (CES) to comprehensively assess the customer experience, enabling data-driven decisions.
Gain deep insights into your customers' journeys, allowing you to holistically understand their interactions and experiences for better strategic decision-making.
Maintain data quality effectively through robust data management tools while ensuring that your surveys are customized for different languages and cultures, making feedback relevant and relatable.
Access customizable dashboards providing real-time insights, enabling quick decision-making and strategic planning to shape your future customer engagement efforts.
Swiftly address customer feedback by closing the loop, ensuring quick resolution and enhancing customer satisfaction, turning challenges into opportunities for improvement.
Manage users and roles seamlessly within the platform, ensuring efficient utilization and secure access control, streamlining your operations.
Leverage predictive analysis to identify trends and foresee customer behavior, supported by comprehensive reporting for valuable insights, helping you stay ahead of the competition.
Axonect Voice of Customers goes beyond a mere tool; it stands as your strategic collaborator, ensuring operational brilliance and unparalleled customer delight.
Understand needs, address concerns, and boost satisfaction levels significantly.
Resolve problems promptly, ensuring positive experiences and customer loyalty.
Drive strategies and optimize operations with data-driven insights.
Streamline roles and permissions for secure and seamless access.
Tailor surveys in various languages and cultures for relevant, relatable feedback.
Identify areas for improvement and evolve based on real customer experiences.
Stay ahead with predictive analysis, aligning strategies with market demands.
Accelerate your growth with Axonect. Get started for free or speak to one of experts.
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