Supporting TM Forum Open APIs
Axiata Digital Labs has received a total of 50 Open API conformance certifications for successfully implementing Open APIs in Axonect products across multiple deployments.
Aligned with Open Digital Architecture
By creating simpler plug-and-play platforms, Axonect aims to improve business agility, customer experience, and operational efficiency.
Axonect Customer Explore revolutionizes customer relations by providing an intuitive platform for in-depth insights. This comprehensive solution enables teams to effortlessly understand, analyse, and address customer behavior with exceptional efficiency. The platform offers seamless integration, centralizing customer data and enabling streamlined processes, all while maintaining data security and privacy.
Axonect Customer Explore enhances customer experience by offering a unified view of customer interactions and preferences. With Axonect Customer Explore, businesses can tailor their services and engagements based on real-time insights, resulting in improved customer satisfaction and loyalty while ensuring efficient operations.
Axonect Customer Explore is a comprehensive solution designed to empower telcos by revolutionizing customer interactions. Seamlessly integrating modular architecture via Axonect Enterprise Enabler, it effortlessly merges with existing systems for streamlined customer data flow.
Axonect Customer Explore is built on an independent, modular, and flexible microservices architecture. This architecture ensures easy integration with your current systems, enabling seamless access to customer data across your organization's departments.
Gain a unified perspective of customer data, providing a single source of truth for interactions with your company. This comprehensive view empowers you to oversee and optimize customer interactions, ultimately enhancing customer service and refining marketing efforts.
Leveraging its powerful analytics module, Axonect Customer Explore provides insights into customer behavior. Identify opportunities to upsell and cross-sell products and services, thereby boosting revenue generation and enhancing customer satisfaction.
Axonect Customer Explore offers a workflow-based system for effectively managing customer complaints and escalations. This ensures prompt and efficient handling of customer issues, leading to improved customer satisfaction.
Enjoy granular control over user management, enhanced by audit trails that track data changes and user actions. This level of flexibility and transparency contributes to maintaining data accuracy and security.
Axonect Customer Explore provides robust system monitoring and alerting capabilities through Enterprise Enabler. This empowers you to keep a vigilant eye on system health and promptly address any potential issues.
Axonect Customer Explore goes beyond being a solution – it acts as a catalyst for reshaping customer relations, propelling business growth, and honing operational strategies.
Leverage Axonect's acclaimed technology stack that serves over 350 million end users worldwide.
Axonect Customer Explore empowers telcos to elevate customer experiences by offering personalized services, optimizing interactions, and cultivating loyalty through comprehensive customer insights.
Streamline customer support with Axonect Customer Explore. Effortlessly manage customer data and interactions to provide timely, personalized support, resulting in heightened customer satisfaction and loyalty.
Leverage Axonect Customer Explore's powerful analytics to gain insights into customer behavior. Optimize marketing, sales, and service strategies by targeting different customer segments effectively, enhancing cross-selling, and upselling initiatives.
Accelerate your growth with Axonect. Get started for free or speak to one of experts.
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