Supporting TM Forum Open APIs
Axiata Digital Labs has received a total of 50 Open API conformance certifications for successfully implementing Open APIs in Axonect products across multiple deployments.
Aligned with Open Digital Architecture
By creating simpler plug-and-play platforms, Axonect aims to improve business agility, customer experience, and operational efficiency.
Axonect Selfcare sets the stage for a revolutionary shift in the telco industry by offering a comprehensive self-care solution that caters to both mobile and web platforms. The platform empowers telecommunication companies to reinvent their customer service experience, resulting in unparalleled engagement and satisfaction.
Axonect Selfcare provides subscribers with seamless control over their accounts and services, all at their fingertips. From balance management and resource allocation to subscription control, customers gain the autonomy to manage their telecom-related tasks effortlessly. The platform simplifies bill payments, offers easy access to transaction histories, and even facilitates seamless interactions through complaint management and service requests.
Axonect Selfcare is the all-inclusive solution that empowers telcos with a comprehensive array of features, merging intuitive self-care capabilities with cutting-edge functionalities and robust support.
Axonect Selfcare offers a single, unified interface for customers to efficiently manage their accounts and services across all channels, ensuring a seamless experience.
Experience the power of comprehensive usage records, providing administrators and campaign managers with invaluable insights into customer behavior for informed decision-making.
Axonect Selfcare keeps your customers engaged with real-time notifications on essential events, such as bill due dates, service outages, and new offers, fostering timely communication.
Security is paramount. Axonect Selfcare employs state-of-the-art security technologies, including end-to-end encryption and regular data backups, ensuring the protection of sensitive customer information.
Effortlessly manage customer inquiries with the integrated chatbot, designed to handle common service requests, effectively reducing the load on customer service teams.
Experience the benefits of a flexible microservices architecture, seamlessly integrating with existing business support systems (BSS), ensuring adaptability and future expansions.
Axonect Selfcare is a driving force for transformation, a catalyst of innovation, and a strategic ally in your journey towards digital excellence.
Axonect Selfcare places control in your subscribers' hands, empowering them to manage accounts, balances, resources, and subscriptions effortlessly. Access comprehensive usage records, simplify bill payments, and drive seamless interactions through complaint management and service requests.
Experience heightened customer engagement and satisfaction via Axonect Selfcare's dynamic configuration management portal. Control the application in real time, backed by advanced usage insights that enable targeted real-time notifications, fostering a significant boost in satisfaction.
With an independent, modular, and flexible microservices architecture, Axonect Selfcare integrates with our Digital BSS platform, anticipating future expansions. All transactions and user data are fortified with advanced security measures and comprehensive audit trails, guaranteeing impeccable data integrity.
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