Axonect

Axonect Customer Explore

Harness the wealth of customer information

Axonect Customer Explore, a robust solution to enhance customer relations and drive sustainable growth. Unlock a comprehensive understanding of customer behaviours, preferences, and needs.

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Axonect

Supporting TM Forum Open APIs

Axiata Digital Labs has received a total of 50 Open API conformance certifications for successfully implementing Open APIs in Axonect products across multiple deployments.

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Aligned with Open Digital Architecture

By creating simpler plug-and-play platforms, Axonect aims to improve business agility, customer experience, and operational efficiency.

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Axonect Customer Explore

Real-Time Insights for Enhanced Customer Satisfaction

Axonect Customer Explore revolutionizes customer relations by providing an intuitive platform for in-depth insights. This comprehensive solution enables teams to effortlessly understand, analyse, and address customer behavior with exceptional efficiency. The platform offers seamless integration, centralizing customer data and enabling streamlined processes, all while maintaining data security and privacy.

Axonect Customer Explore enhances customer experience by offering a unified view of customer interactions and preferences. With Axonect Customer Explore, businesses can tailor their services and engagements based on real-time insights, resulting in improved customer satisfaction and loyalty while ensuring efficient operations.

Powering Industry Leaders

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Axonect
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Axonect

Platform Features

Unlock the Potential of Your Telco with Axonect Customer Explore

Axonect Customer Explore is a comprehensive solution designed to empower telcos by revolutionizing customer interactions. Seamlessly integrating modular architecture via Axonect Enterprise Enabler, it effortlessly merges with existing systems for streamlined customer data flow.

Modular and Flexible Architecture

Axonect Customer Explore is built on an independent, modular, and flexible microservices architecture. This architecture ensures easy integration with your current systems, enabling seamless access to customer data across your organization's departments.

360-degree View and Control

Gain a unified perspective of customer data, providing a single source of truth for interactions with your company. This comprehensive view empowers you to oversee and optimize customer interactions, ultimately enhancing customer service and refining marketing efforts.

Empower Up-Selling & Cross-Selling

Leveraging its powerful analytics module, Axonect Customer Explore provides insights into customer behavior. Identify opportunities to upsell and cross-sell products and services, thereby boosting revenue generation and enhancing customer satisfaction.

Workflows for Complaints and Escalations

Axonect Customer Explore offers a workflow-based system for effectively managing customer complaints and escalations. This ensures prompt and efficient handling of customer issues, leading to improved customer satisfaction.

Flexible User Management with Audit Trails

Enjoy granular control over user management, enhanced by audit trails that track data changes and user actions. This level of flexibility and transparency contributes to maintaining data accuracy and security.

Comprehensive Monitoring and Alerting

Axonect Customer Explore provides robust system monitoring and alerting capabilities through Enterprise Enabler. This empowers you to keep a vigilant eye on system health and promptly address any potential issues.

Why Choose Axonect?

Key Benefits of Axonect Customer Explore

Axonect Customer Explore goes beyond being a solution – it acts as a catalyst for reshaping customer relations, propelling business growth, and honing operational strategies.

A Trusted Solution with Industry Proven Track Record

Leverage Axonect's acclaimed technology stack that serves over 350 million end users worldwide.

Enhanced Customer Interaction

Axonect Customer Explore empowers telcos to elevate customer experiences by offering personalized services, optimizing interactions, and cultivating loyalty through comprehensive customer insights.

Efficient Business Processes

Streamline customer support with Axonect Customer Explore. Effortlessly manage customer data and interactions to provide timely, personalized support, resulting in heightened customer satisfaction and loyalty.

Informed Decision-Making

Leverage Axonect Customer Explore's powerful analytics to gain insights into customer behavior. Optimize marketing, sales, and service strategies by targeting different customer segments effectively, enhancing cross-selling, and upselling initiatives.

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