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Axonect

An Integrated and Enhanced Customer Experience for Ncell

Enterprise Enabler

axonect

Scope of Challenges Faced:

Ncell experienced revenue leakages due to incomplete customer journeys presented on the digital layer, resulting in a broken user experience. They were losing revenue opportunities due to the delays in responding to market demands rapidly.

The business was looking to increase the efficiency of solution creation, integration and delivery channels but was struggling to find a partner with the right product stack and domain expertise to quickly implement their requirements.

The Solution Implementation

The AEE Platform played a pivotal in developing 8 robust enterprise applications, comprising more than 150 microservices. Through the platform, the applications integrate with customer- facing channels, orchestrating them seamlessly. Additionally, the platform has successfully helped to integrate third- party applications through AEE. By embracing digital channels and hybrid cloud applications, coupled with its distinctive technology toolkit, AEE streamlines technology adoption, significantly reducing implementation time. Furthermore, the platform’s infrastructure optimization delivers remarkable efficiency gains of 30% in Cores and 43% in Memory. Ultimately, leveraging the AEE platform translates into notable improvements in time to market for businesses.

End Results and Statistics

Infrastructure Optimization

Efficiency achievement of 30% in Cores and 43% in Memory

120 VMs before consolidation and 79 VMs after consolidation

Cost Optimization

33% OPEX reduced due to consolidated managed services.

Quicker TTM

30% faster time-to-market

Seamless customer experience

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